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The HPT Model

The HPT process begins with a comparison of the present and the desired levels of individual and organizational performance to identify the performance gap. A cause analysis is then done to determine what impact the work environment (information, resources, and incentives) and the people (motives, individual capacity, and skills) are having on performance.

Once the performance gap and the causes have been determined, the appropriate interventions are designed and developed. These may include measurement and feedback systems, new tools and equipment, compensation and reward systems, selection and placement of employees, and training and development. The interventions are then implemented and the change process managed.

Evaluation is done after each phase of the process. Initially, formative evaluation assesses the performance analysis, cause analysis, intervention selection and design, and intervention and change phases. Then evaluation focuses on the immediate response of employees and their ability and willingness to do the desired behaviors. The final evaluations are centered on improvement of business outcomes (such as quality, productivity, sales, customer retention, profitability, and market share) as well as determining return on investment for the intervention.

Code of Ethics

The Code of Ethics is intended to promote ethical practice in the profession. For both grand-parenting and regular certification, you must sign a statement that you agree to conduct yourself in ways that are in keeping with the principles on which the Code is based. The Code of Ethics that is based on six principles:

          1. Add Value Principle. Strive to conduct yourself, and manage your projects and

              their results, in ways that add value for your clients, their customers and the

              global environment.

          2. Validated Practice Principle. Make use of and promote validated practices in

              performance technology strategies and standards.

          3. Collaboration Principle. Work collaboratively with clients and users,

              functioning as a trustworthy strategic partner.

          4. Continuous Improvement Principle. Continually improve your proficiency in

              the field of performance technology.

          5. Integrity Principle. Be honest and truthful in your representations to clients,

              colleagues and others with whom you may come in contact while practicing

              performance technology.

          6. Uphold Confidentiality Principle. Maintain client confidentiality, not allowing

              for any conflict of interest that would benefit yourself or others.


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