Enable Leaders and Managers to Drive Continuous Performance Improvement
Presented by: Carl Binder, CEO of The Performance Thinking Network, LLC
For decades, HPT practitioners have focused on performance consulting and project-based approaches to improving results. We engage training professionals, process improvement specialists, OD, HR and other staff in systematic performance analysis and design of systemic interventions to accelerate organizational performance. While leaders and managers are stakeholders and implementation partners, they are not usually primary movers.
With few exceptions, we have not given leaders and managers simple models, language, or processes enabling them to proactively accelerate results through the performance of their people. A notable exception is Chevalier’s A Manager’s Guide: Improving Workplace Performance. Yet the relative complexity of its methods and language are sometimes more than average leaders or managers are likely to apply day-to-day.
The emerging HPT approach called Six Boxes® Performance Thinking (www.SixBoxes.com) offers leaders, managers, and coaches two simple models with 21 plain English words, enabling anyone at any level or in any function to drive continuous talent development and to accelerate performance improvement. They can apply this approach from individual performance coaching to execution of strategic plans, and at any level in between.
Dr. Carl Binder, CEO of The Performance Thinking Network, and long-time ISPI thought leader, will describe this approach. He’ll show how leaders and managers can use accomplishment-based performance improvement to drive results. He’ll illustrate how they can apply management practices compatible with methods used by HPT performance consultants, yet sufficiently simple and flexible so they become the point-people for continuous improvement of performance and employee engagement.
About the Presenter:
Carl Binder, CEO of The Performance Thinking Network, LLC, has received ISPI's Thomas F. Gilbert and Lifetime Member Awards, a Lifetime Achievement Award from the OBM Network, and the Fred S. Keller Award from the American Psychological Association. A thought leader, presenter at ISPI conferences, and frequent author in ISPI publications, he began his career as a doctoral student with B.F. Skinner, and entered the field of Performance Improvement in the early 1980's. Mentored by Tom Gilbert, Joe Harless, and other HPT pioneers, Carl has been making HPT and behavior science accessible to average people, using plain English models, for over four decades. For more of Carl’s work see www.SixBoxes.com and www.fluency.org.
This event was hosted by HRISPI Chapter Gold Sponsor:
7007 Harbour view Blvd #117
Suffolk VA 23435
Click on the link below to view the recorded webconference
Not Able to Attend?
Performance Cooking 101
Come taste test what ISPI is all about and learn from seasoned practitioners the fundamentals of performance improvement. We are cooking up following:
• Recognize the 10 Standards of Performance Improvement
• Define performance
• Recognize the four levels of performance
• Recognize how inputs and processes influence results in a performance system
• Identify the drivers that enable or inhibit performance and results
Join us for this delicious experience!
Your Chefs: Stephanie Shipman, and Keith Spranger
ISPI Conference Sessions Revisited
Missed us in Seattle? Come to this program to experience a few of our favorite sessions from the conference. Chapter members who attended the conference in April in Seattle will present a summarized version of one of their favorite sessions. If available handouts will be shared as well.
Victor Galgano, LT
This event is hosted by HRISPI Chapter Gold Sponsor:
7007 Harbour view Blvd #117
Suffolk VA 23435
6:45 - 7:00 pm Light Refreshments & Networking
7:00 - 8:30 pm Program
Members attend for free
Guests are welcome; suggested donation is $10.
Membership fees will be accepted at the meeting.
Making Compliance Training Stick: Replacing 'Read and Click' with Compelling Story Telling
Nobody likes compliance training. Yuck! Well, that’s not true at PRA Group anymore. A complete overhaul of our training using storytelling to teach has improved our employees’ performance!
This is The Year of Storytelling for ISPI where the Society will explore the art of storytelling and how it complements and strengthens any practitioner’s tool box. In keeping with that theme, PRA Group will present how we have used storytelling to improve the performance of the annual compliance training for our employees. This engaging and entertaining presentation will highlight the challenges we faced, the creative solutions we developed, and the impacts the training is having on our employees.
Thomas Brodowski, Senior Instructional Designer at PRA Group
With over 15 years of experience in multi-media and videography, Thomas has designed and developed a multitude of interactive multimedia instruction courses for computer / web based training (WBT) for organizations such as CSC, SRA, Northrup Grumman Corporation, and now PRA Group. To develop engaging content, he applies numerous skills and tools like videos and interactive animations for web and print, virtual tours, and audio/video and motion graphics.
Stephanie Shipman, Senior Professional Development Specialist at PRA Group
For over 25 years, Stephanie has provided learning and development services in a variety of industries to include technology, real estate, non-profit, media, and financial sectors. She gained extensive experience designing, developing, and delivering a variety of employee development solutions to include onboarding, process improvement, mentoring, facilitation, and leadership development. She is currently managing and facilitating PRA Group’s leadership development programs.
Access, Credibility, and Trust: Using the ACT Model to Build Strategic Partnerships
Strategic partners have a “seat at the table” with clients, helping them determine the human performance impact of business plans and strategies and select appropriate solutions. But, who are the “right” client partners? And how do you gain the access, credibility, and trust required to work as a strategic partner.
In this session, we’ll explore:
Finding strategic clients – individuals in your own organization who qualify for this type of partnership
Gaining Access, Credibility, and Trust – practices of successful strategic partners
Evaluating yourself as a strategic partner – competencies required of strategic partners
Evaluating your infrastructure - work environment support needed to help strategic partners soar
Chris Adams, Handshaw Inc., Senior Consultant
Chris Adams is a performance consultant and instructional designer with over
20 years of experience helping clients engage people, apply processes, and implement technology to improve human and organizational performance. He is currently a senior consultant for Handshaw, Inc. in Charlotte, NC. In 1999, Chris was co-inventor
of Handshaw’s award-winning software, Lumenix – one of the first content-managed platforms for e-learning.
Chris frequently writes and speaks on the topic of performance consulting, has been a featured speaker for a number of ATD and ISPI chapters, and has presented at regional and international conferences such as Training Magazine, THE Performance Improvement Conference, ATD ICE, and the Coast Guard HPT Conference. He is also a doctoral candidate in the Instructional Design and Technology program at Old Dominion University.
Since 2015, Chris has partnered with Dana Robinson to deliver performance consulting services to Handshaw's clients in North America and Europe
Measuring Performance Improvement in Challenging Environments
How do you measure performance improvement investments made when the return expected is not monetary? In cases where the expectation of investing in performance improvement efforts are progress in diplomatic relations, law enforcement, and overall national progression - it is very difficult to find a method that can be repeatable and reliably show if performance improvement investments contributed to progress. This discussion will examine a case where such an evaluation approach was designed.
Dr Noxon will share how she used the 10 standards of Performance Improvement to develop a method to gather evidence-based results of performance improvement interventions that could be attributed to overall progress.
Rose Noxon, PhD, PMP, CPT, ROI, ITILv3
Training and Education Solution Architect at CACI International Inc
Rose Noxon has more than 30 years’ experience in training, training evaluation and business process improvement. She holds certifications as a Certified Performance Technologist (CPT), as a Project Management Professional (PMP) and in Service Delivery Management (ITIL) and also holds a certificate from ASTD’s ROI Certification program. She has a PhD in Education with a specialization in Training and Performance Improvement from Capella University and holds a Masters of Education Studies from Capella.
Rose’s career has included training evaluation of troop readiness at the 7th Army Training Command in Germany, founding CACI’s award-winning corporate university, and designing numerous training and human capital governance processes. Rose currently serves as CACI’s senior training and education solution architect.
Rose was the founder and first president of the award-winning International Society for Performance Improvement (ISPI) virtual chapter for Capella University and remains on the chapter’s board as a mentor, a position she has had for the past five years. She served as the ISPI Chapter Partnership Committee chair for two years and earned the ISPI Presidential Award for her service in 2013. In April of 2019, Rose will become the President of ISPI for a two-year term.
Improving Workplace Performance:
Dissecting the Critical Roles and Impact of Leadership, Management and Supervision.
Classically, leaders, managers and supervisors have very specific—and different—responsibilities within the hierarchy of an organization. As organizations are forced to become more agile (and flatter), those roles are sometimes blurred, not well understood, and even overlooked. This interactive discussion is designed to explore the importance of those roles (regardless of the title that actually performs them) in the course of improving performance. This includes the separate phases of problem identification, causal analysis, solution selection and sustainment at the individual, group and organizational level. Additional emphasis will be placed on the ill-defined concept of “support” for improvement, as well as the roles key stakeholders (e.g. HR, Consultants, Coaches) could perform, both beneficial and problematic.
Vance Kinsey, Lean Six Sigman Master Black Belt
Department of the Navy
Vance Kinsey is a Department of the Navy certified Lean Six Sigma Master Black Belt and instructor/facilitator at the NAVSEA Lean Six Sigma College within Norfolk Naval Shipyard. Following his retirement from the US Navy’s submarine community, he has continued to work in the various disciplines of Continuous Performance Improvement—primarily teaching, consulting and mentoring in Human Performance (CPT), Process Improvement and Learning Organization initiatives. He also has an MEd in Curriculum & Instruction/Adult Education and enjoys designing and delivering presentations and courses to improve workplace performance.
Dave Wall, Deputy Department Head of the Performance Improvement Office
Norfolk Naval Shipyard
Dave started his career as a Nuclear Engineer at NNSY in 1981. His background includes supervisory and management positions in technical engineering branches, nuclear quality control, and project management. He is a trained Black Belt and was an ASQ certified Quality Auditor during his time in quality control. Dave was part of the team that established the Performance Improvement Office in 2005 and has been with the department since then. He also holds an MBA in management and leadership, and wrote weekly leadership blogs for the shipyard over a two-year period.