This was a regional networking event of the ISPI Hampton Roads Chapter and the Tidewater & Peninsula chapters of the American Society for Quality. At this event, we conducted orchestrated networking activities so that participants would have an opportunity to interact with each other, exchange business cards and have a little fun.
Presented by: George D. Haber, Ph.D.,Global Director, Instructional Systems of DuPont Sustainable Solutions
Demonstrating Return on Investment (ROI) of learning and development activities is a critical element of organizational development. ROI is too often assumed to be exclusively financial. Standard activities that all learning organizations rely on to measure individual achievement can be leveraged to show much more than successful learning activity. A deliberate and planned approach to design, development deployment and assessment can render data that helps all facets of your organization, and provide targeted and actionable data for continuous improvement.
About the Presenter:
George joined DuPont Sustainable Solutions in August 2012 as the Global Instructional System Design Director after 12 years as a university professor. In his current role, George consults with external and internal clients on aligning corporate strategies and goals with organizational development activities. Through detailed competency mapping, process development and analytics, he develops robust instructional systems that provide returns on training investments through increased competency, decreased training time, continuous improvement and system efficiency. He also oversees the development of training product design processes and development including instructor led, eLearning and innovative blended learning solutions.
Recent accomplishments: Led work-stream in completion of assessment and detailed design phases of the Oil Sands Safety Association (OSSA) including content development, assessment systems and analytic requirements. Led multi-national team to convert 450+ Flash-Based eLearning courses to HTML 5 streaming video platform.
This event is hosted by HRISPI Chapter Gold Sponsor:
7007 Harbour view Blvd #117
Suffolk VA 23435
6:45 - 7:00 pm Light Refreshments & Networking
7:00 - 8:30 pm Program
Members attend for free
Guests are welcome; suggested donation is $10.
Membership fees will be accepted at the meeting.
Starting, Scaling, and Measuring Performance Support at Anthem
Ben Harris shared his ongoing journey to bring performance support to Anthem, including his strategy for selling and communicating the concept, the nuts and bolts of building electronic performance support systems, and the challenges he’s faced along the way.
Synergy by Design
Let’s talk about how breaking down organizational barriers
leads to better results!
Design thinking is a holistic approach that uses collaborative processes to design the integration of existing and newly created strategies to get valued organizational results! It is a reflective process that continues in an iterative manner over time. Being holistic, design thinking informs the development of strategic plans considering the environments and needs of customers and stakeholders. The systemic approach also recognizes that subject matter expertise in organizations is found down near the front lines, while the decision making levels are usually two or three levels away. Purposeful techniques are needed to ensure two way communication channels are effective vertically and horizontally within organizations, and also with external partners.
In this session the tenants of design thinking will be reviewed, along with examples of where and how it is being utilized. The capstone of the session will be a case study where session participants work together to develop sound strategies to achieve strategic goals.
About the presenter: Bill Piersol is the organizational development manager for Al-Anon Family Groups. Prior to that he was a member of different teams that supported U.S. Navy, NATO, and regional economic development initiatives in staff development, human factors, and collaborative initiatives respectively.
Cracker Barrel: Best of ISPI Conference
Presented by: Mark Bowers, Keith Spranger, Marcia Downing and others
Join us as attendees of the 2017 ISPI conference share what they heard and learned from the annual conference in Montreal.
Measuring What Matters – Formative Assessment in the Social Sector
Presented by: Mark Bowers
It can be hard to understand how much of an impact a mission-centered organization actually makes. Measuring countable things like donor dollars, volunteer hours and beds provided indicate activity…but not necessarily impact. Can you measure “better life”?
To make it even more challenging, that “better life” for the population you serve likely depends on efforts outside your organization as well as individual client behavior. If you can’t make decisions based on meaningful measures of impact, then you should be measuring what matters!
In this session, we will:
Familiarize ourselves with rubrics as a performance measurement tool;
Learn the six steps to creating your own organizational performance measurement tool;
Review some sample rubrics to help you think about assessing your organization’s performance; and
Discuss how to usefully implement rubrics to bring about sustainable, distinctive impact.
About Your Facilitator:
Mark Bowers—The Measurement Guy—helps leaders make a distinctive, sustainable social impact. He has over 30 years leading and managing government, business and information technology efforts. Upon leaving the corporate workforce, Mark established Lighthouse One to leverage his passions in strategic planning, coaching and performance improvement for the benefit of leaders trying to make a difference.
Mark serves in leadership roles with the International Society for Performance Improvement (ISPI). He is a credentialed coach, a trained facilitator, and a volunteer caseworker for a military financial aid organization.
ROI By Design -
Connecting Learning to Business Outcomes
Presented by: Laura Paramoure, EdD
The methodology presented in this session demonstrates how trainers can measure Return on Investment (ROI) of training through an innovative new model that connects instructional design, creating behavior changes, evaluating organizational support/readiness for learning, and results in justifiable outcomes. The process moves past the Kirkpatrick levels to provide practical steps in the application of measurement and evaluation. It shows trainers how to capitalize on current best practices to create the chain of evidence starting with design. The session provides knowledge on what type of data to collect, when/how the data is collected, and what you can learn from the data collected. Following the model, enables trainers to practice a powerful and practical way to show their organization the impact of training.
The purpose of the session is to demonstrate the importance of identifying behaviors, quantifying behaviors, and conducting measurement of behaviors. You will be able to define the behavior; link the behavior to the job; measure the behavior; and identify changes to the associated metric. This innovative approach addresses the instructional design components needed to quantify behavior, and evaluate behavior for application. The process incorporates a connection between learning methods and business metrics providing a practical means to create a unit of learning that can be measured, evaluated, and understood between all stakeholders. By using behavior change as a unit of measurement, there is an increase in collaboration between trainers and their business counterparts. Following the model enables trainers to practice a powerful and practical way to unite the design of their programs to the business goals and metrics.
This session shares methods used by companies in industries such as healthcare, pharmaceutical, financial, and oil & gas with results from its current application provided.
Application on the Job:
To learn how standardized training design enables the ability to measure training outcomes and succeed in showing training’s impact to the learner, the job and the organization.
To observe examples of how the measurement methodology is being utilized in organizations to create accountability for results and establish learning organizations.
To witness training measurement data, including learning, behavior, and analytics currently being generated in organizations and used for decision making.
Laura Paramoure, EdD, has more than 25 years of academic and private sector experience in organizational development, performance improvement, and training design and delivery. In addition to completing extensive secondary literature reviews, Dr. Paramoure conducted primary research to develop thought leadership on training effectiveness and measurement.
Dr. Paramoure is the author of ROI by Design™ (2014); and Perceptions of training and non-training managers of organizational impact measures based on design intent. She has been a featured speaker on the topic of return on investment for training at seminars for organizations such as Association of Talent Development (ATD), Academy of Human Resource Development (AHRD) and the International Society of Performance Improvement (ISPI). Her private sector experience includes senior level management with Parata systems where she was responsible for establishment and deployment of both domestic and international training systems to meet technical and developmental strategic objectives. She is currently the CEO of eParamus, a company which helps organizations of all types and sizes optimize and verify the impact of their training programs.
Ms Paramoure completed her Ed.D. at North Carolina State University with major study in Adult Education and a specialization in Organizational Development, a master’s degree in organizational communication from
North Carolina State University and a BBA degree in Marketing from Kennesaw State University
Performance Improvement through Self-Assessment: Applying Scarce Resources to Maximize Impact
Presented by: Vance Kinsey
This discussion will help you be a better champion of performance improvement by following the three steps of Basic Process Management: Understanding Your Area of Responsibility; Managing Your Area of Responsibility; and Formal Self-Assessment. While setting up the nearly self-sustaining system seems initially daunting, the benefits capitalized in real time can be truly transformational. In addition, we will discuss the organizational steps to maturity and how our large industrial organization identified our need for BPM. Perhaps your organization can benefit from resetting the emphasis on performance improvement just as ours has.
Vance Kinsey is a Department of the Navy certified Lean Six Sigma Master Black Belt and performance improvement consultant working in Norfolk, Virginia. He has a MEd in Curriculum & Instruction/Adult Education from the University of West Florida. He has been a US Navy performance and process improvement professional for many years following his retirement from the submarine community. Vance is currently an instructor at the Lean Six Sigma College located at Norfolk Naval Shipyard where he teaches a number of performance improvement, problem solving and Learning Organization courses as well as facilitates events.